CSM Live: Selling your TBM Program

Video created by EFarthing@apptio.com Employee on Apr 24, 2020

    Principal Premier Customer Success Manager Fred Salatino shares why it's essential to define and capture success metrics for your TBM Resume including:

    • Defining quantitative, outcome oriented use cases

    • Using Action Plans to track your TBM program's progress

    • Best Practices on presenting the value of your TBM program to your Executive Sponsor