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Business Metrics

Question asked by swmorley on Jul 26, 2018
Latest reply on Aug 20, 2018 by

Curious what good business metrics all of you are using?


I know there are standard IT metrics - Exp/FTE, Exp/Revenue, etc. What I am looking for is how you tie work in IT to business outcomes. For example, time to deliver a Lab order or process a MRI image. Hoping to start capturing and presenting those rather than the standard metrics.