Hi, I'm trying to upload screenshots in section Apptio University "Model Fallout in R12.3.4+ - Identify, Locate and Remediate" and system gives me the error: "File 'FalloutA.jpg' does not exist."
Hmmm, sounds like it's not finding the file that you are trying to upload. Could you try renaming the file and testing it again? I'm going to tag Megan Beasley here as she's been really good at helping people get their files uploaded in the past.
Meagan, can you help Michal with his issue loading the file? A .jpg file should work right?
Hi Michal Kicman,I know we see .png and .doc(x) files most often when screenshots are submitted but I'm not sure why the .jpg would not work. Try these steps:1. Make sure you are using a Google Chrome or Firefox browser. These tend to be the most reliable.2. Try saving your screenshot in a Word document and uploading that way.Let me know if you continue to have difficulties when you try uploading it as a Word file. Send an email with a screenshot of what you are seeing to email@example.com and I'll be happy to troubleshoot further. Thanks!
Hi Megan, for some reason it worked this morning.
Thanks for your help anyway!
Hi Michal Kicman, I'm glad it appears to be working again anyway! Let me know if you run into any additional difficulties and I'm happy to assist.
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