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Use ATUM model towers to drive ITSM change categorization?

Question asked by pierce141 on May 25, 2018
Latest reply on May 29, 2018 by juanjosejarillo

We're using the ATUM model to define the services in our CMDB.  We're considering using the tower names to populate our change categories in our ITSM tool as well.  It kind of makes sense to me, but there's something in the back of my mind that says it could also be a bad idea to "integrate" that way.  It seems a little tight/inflexible.

 

Does anyone have any feedback or best practice advice?

 

Thanks!

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