Not able to upload the screen shot after hands on exercise in cost transparency model.
Hey Dheeraj Kala, to confirm is this an error that you receive once you select send like in the screen shot below? I want to ensure that you are selecting send, this is what will actually submit your files. I see that Jenny asked for you to send over your screen shots. If you have not sent the email yet can you please copy email@example.com on the email or forward it over to me at that email please? Also, do I have permission to change your password so that I can login as you to upload and submit the screen shots? Once I have submitted them you are able to then change your password back.
I am sorry for the troubles with this!
Hi Dheeraj, try pasting the images into a Word document and upload the word doc. Also, I think we've discovered recently this doesn't work via Firefox. Google Chrome is preferred but IE should work too. Let me know what happens!
Still same issue , checked with IE V11. Chrome. word file .
Lauren Pagan Megan Beasley are you able assist Dheeraj? I thought I had the right answer but we need your expertise! Thanks!
Can you please try uploading the same images after converting them into .PNG format. That's the solution
Sorry Did't worked out with this as well. Anyways thanks for responding.
Hey Dheeraj Kala try to remove the "_" from the title of your files. If that does not work then put your screen shots into a word document and see if you are able to upload that. Please let me know if neither of those work!
Hey Lauren, Tried both ways, still same issue . Not sure why it is coming like this.
I had this issue before as well. I logged off of Apptio University for a couple of minutes and then signed back on. That worked for me the first time. I also recommend using a Word document to upload the screenshots. Hope this helps.
Tried, not working .
Try removing under score and special characters in the .JPG file naming conversions ..load and try if this works.
Dheeraj, just send me your screen shots and I will have the remaining items unlocked so you can move forward. Jgoodwin@apptio.com. I apologize for your troubles!
Hey Lauren, sent email to both with screen shots. And yes this error occurs once I click on send button.You can upload the document so that I can proceed with the courses.
Thanks a ton to all for all your responses and help.
Thanks to everyone who has tried to assist!! You are an awesome community of support!
Hi - I don't seem to have the option to upload my screen shots. Can you please let me know what I'm doing wrong?
Hi Jennifer Jakubcak, it doesn't look like this part of the course is loading properly. Can you please let me know the browser you are using along with the version? If you try to view the course in a different browser are you able to view this section? Also, if you clear your cache are you then able to view the section?
I am using Internet Explorer 11, Version 11.0.9600.18977CO. I cleared the cache and tried again. That didn’t seem to help. I also tried viewing it in Firefox and it didn’t display any differently.
Thanks for your help!
Hey Jennifer Jakubcak thank you for confirming! Microsoft has stopped supporting IE so many features will no longer work properly including features of our learning management system when using IE. I suggest using a different browser. Can you please confirm the version of Firefox you are using? Are you able to use Chrome? That is the preferred browser.
I was able to get Chrome installed on my PC. That enabled me to upload the images.
Thank you for your help!
Hey Jennifer Jakubcak, that is great!
Make sure that you enter the file name and fill all the required fields before you submit.
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