Are the Apptio default IT ResourceTowers fixed, is there an option to add new IT Sub Tower under IT Management? Example, in an organization, one group manages Security Operations, while the other group manages overall IT operations & support.
The Towers as shown in the IT resource Towers Reference list are the Towers and Sub-Towers ratified by the TBM Council as part of ATUM, resources on this can be found in the ATUM Knowledge Base, ATUM Knowledge Base
The main thing to consider is that only Towers and sub-Towers in standard ATUM taxonomy are able to be benchmarked as part of the Apptio Benchmark solution.
Having said all of that, there is nothing stopping you creating a custom sub-tower is you have business use case that necessitates the inclusion of that tower. If you are creating something really new, the standard practice is to create a Tower called Industry Specific and place customer towers under there. Examples of this this that I have seen include ATM Machines and Bank Teller Devices for banking customers.
However, as you have identified a sub-tower that fits under IT Management, then just create one there. Before doing that though it is worth looking at if this could fit within one of the existing Sub Towers, and create a Tower Sub Element that would give greater granularity of the Sub-Tower and potentially address your use case.
Hey Michael, thank you for your contribution here. We appreciate your added suggestions and recommendations.
Thank you Michael, this is such a great contribution.
I really appreciate this community where everyone shares knowledge and work as a team.
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