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Metric for Ticket Counts?

Question asked by doug.copeland on Dec 7, 2017
Latest reply on Dec 11, 2017 by tbognar

I have created a new object/allocation that integrates Service Desk tickets into our model and allocates the cost accordingly.  I have a column in the Service Desk Tickets Master Data labeled "Ticket Counts" which basically equals 1 for each ticket.  When I pull the "Ticket Count" field into my report, it works fine for the current period, however I would like to show YearToDate Ticket count in the report.  Any idea how I can achieve that?  I'm not looking to allocate the counts anywhere past the "Service Desk" object.