When it comes to running your IT operation like a business to deliver IT as a Service (ITaaS) and competing with outside providers, Service Portfolio Management (SPM) is where the rubber meets the road.
SPM is how you make sure you are selling the right product mix to meet your customers’ demands (and needs) at the right price to keep you in business–to keep IT relevant.
The Services reports we review will help you Know which services cost the most and see their costs break down so you can better manage your portfolio over time. If you are trying to go to a services view or already have a services view you can look at the underlying applications and the detailed systems that roll into those services so you can have a higher level conversation with the CIO or Business Unit Manager.
The CT Apps and Services – Service Reports Overview course will guide you through the available standard reports so you understand the full cost every service you manage.