One of areas we've been pushing our service owners in is to validate their service, not just assume. While we've done a fairly good job at estimating the needs of the business. I can't say we've nailed it.
The article below shares a simple ways we can validate our IT services with our customers/partners. It doesn't always just have to be a straight up question. Getting creative can engage clinicians and business teams in unique ways that peaks curiosity in our TBM efforts.
Whenever a service owner or I have ran these "experiments" we've always had a good response. It builds relationships and it opens a dialogue that is sometimes hard to start. Just this week I had two "customers" comment on how much they appreciated providing input and being heard. Such a simple process that yields a strong result.
What type of tests or experiences have you found helpful with your clinicians and business teams?