IT Service Design 101 - Stockholm, Sweden

Created by ckerr Employee on Jul 23, 2018

Tuesday, September 18, 2018 at TBD

Starts at 11:00 PM ยท Ends on Sep 20, 2018 at 8:00 AM, PDT (America/Los_Angeles)

  • ckerr
Improve your business acumen by taking the first-ever TBM Council education program specifically designed for IT Service Managers, stakeholders, and internal consumers.  The TBM Council provides senior IT leaders and finance managers  the essential knowledge that drives business transformation within IT by running  IT Serivces via a successful Technology Business Management (TBM) approach to service Design. 
This IT Services focused TBM Council course enables service owners and service operations management to: 
  • Quickly understand the true cost of delivering and supporting services (and/or applications) and the composition (drivers) of those costs.
  • Assess service consumption and have fact-based conversations with business partners about how consumption volumes are driving costs.
  • Understand how their services utilize infrastructure such as servers, storage, and data center resources in order to work with infrastructure teams on ways to improve service efficiency.
  • Measure and track unit costs in order to identify real cost variances and to communicate accurate rates or prices to business consumers.
  • Manage demand-driven budgets and ensure predictable IT charges for the business. 
  • Understand the full build and run cost lifecycle of projects in order to identify tradeoffs and changes over a multi-year time horizon.


Learn more and register Here!  


Additional Questions?  Contact Todd Tucker


Stockholm Sweden