JPMorgan Chase: Integrating IT and the Business CHANGING THE CONVERSATION

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JPMorgan Chase uses TBM to provide transparency into IT spend, leveraging an automated bill of IT that improves engagement with stakeholders and fosters better cross-functional decision-making about cloud and other investments. By shifting the dialogue from tech metrics like uptime, latency, and trouble tickets to application and infrastructure services, the organization is able to better link IT decisions to capabilities the business needs, effectively marrying supply with demand. Today, finance, technology, and business teams are able to see the impact of IT consumption and tie service demand to a discipline that drives real business value.