Improving Financial Services with Better Technology Services

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On June 17, 2014, the Technology Business Management (TBM) Council’s inaugural Financial Services Industry (FSI) Workgroup met at the Lloyds Banking Group offices in London, as well as online. The meeting was led by:


  • Chairman Alan Peacock, Group CIO, Lloyds Banking Group
  • Demetrios Mahramas, Principal, Advisory, KPMG
  • Krishna Kambhampaty, Manager, Advisory, KPMG
  • Suzette Unger, CFO of IT, Tech Division, Goldman Sachs
  • Todd Tucker, TBM Council Research Director
  • Ken Male, VP of Benchmarking and Data Services, Apptio
  • Chris Pick, President, TBM Council, and CMO, Apptio



This paper summarizes the meeting, including key trends and challenges in Financial Services, the CIO agenda, and the Financial Services business outlook. It also includes TBM case studies and lessons learned from Lloyds Banking Group and Goldman Sachs.