Improving Insurance with Better Technology Services

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This is the workgroup brief from the inaugural TBM Council Insurance workgroup which met in July 2014. The meeting was led by:


  • Shohreh Abedi, Chairman, TBM Council Insurance Workgroup and CIO, Farmer’s Insurance
  • Chris Pick, President,TBM Council and CMO, Apptio
  • Gary Plotkin, Principal, Advisory, KPMG
  • Mike Dryer, former CIO, Visa
  • Todd Tucker, Research Director, TBM Council and Sr. Director of Strategic Marketing, Apptio
  • Ken Male, VP of Benchmarking and Data Services, Apptio



This paper summarizes the meeting, including key trends and challenges in Insurance, the CIO agenda, and the Insurance business outlook. It also includes case studies from First American and lessons learned from Mike Dryer, former CIO, Visa.