Business Service Type_Healthcare Payer Categories, Value Chain & Named Services.xlsx

File uploaded by amass349 on May 31, 2019
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Attached are the healthcare payer specific service categories/functions and named services/capabilities we’re using currently at CareFirst under the Business Service type portion of the TBM taxonomy.  We just stood up these along with the rest of the standard TBM taxonomy in our ITSM tool this year.  Mapping systems/products back to these services is underway.  These all map back to a value chain as well for each category/function.  A partner of ours developed this list and definitions and we're tasked with sticking with them as they are critical for some strategic initiatives under way.  We're curious to see what else is out there for future iterative improvements to the healthcare payer specific services taxonomy.


  • Tab 1 – defines the 14 services categories/functions and alignment to the value chain piece that's supported
  • Tab 2 – defines the services/capabilities under those categories/functions described on the 1st tab