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The engines are revving and we are getting ready to arrive in San Diego for TBM Conference 2016 next month!

Hosted by the Technology Business Management (TBM) Council, the TBM Conference is the world’s only multi-day gathering dedicated to managing the business of IT. Technology and Finance leaders from around the globe will convene to exchange ideas, share strategies, advance careers, and connect with peers between November 7th and November 10th. Over the course of the conference, more than 65 business-technology leaders will take the stage and bring light and learnings to many of the challenges facing our industry today. Topics and discussions include best practices for investment optimization and more balanced business conversations; increased transparency and the resulting improved relationships with business partners; and how TBM is an accelerator to cloud adoption and better cloud management. But that is just highlighting a small portion of the powerful conversations taking place!


Kicking off this year’s conference is Rob Carter, EVP and CIO for FedEx Corporation who will present Monday, November 7th in our evening Welcome Keynote. Carter will set the tone for the next few days as top business-technology leaders continue the momentum and sharing of the conference theme “Deliver Business Value in the Digital Economy”. Some sessions to watch out for are:


DAY 1:

  • ExxonMobil’s Ulka Wilson, IT CFO, Arthur Borges, TBM Office Manager, and Chris Kiser, TBM Analyst will share how their TBM practice has advanced business conversations to focus on cost, performance, and value.


DAY 2:

  • A joint conversation between two leading healthcare providers, Ascension Health and Intermountain Healthcare will provide insight into how they are each tackling the transition to consumption-based chargeback, and their reasons for moving from showback only. A truly insightful and transparent conversation!


DAY 3:

  • A panel discussion that shares how TBM is the “Rosetta stone” for merger & acquisition activity. Including providing the financial transparency for processing the deal, guiding the organizations on how best to achieve cost savings and maintain data integrity as they join, and a record of reference which supports and communicates decisions across the two organizations.
  • The TBM Adoption Series, for the 3rd year in a row, we will hold sessions which include a panel of TBM practitioners focusing on how to overcome data challenges, and how best to socialize TBM through the adoption process


In addition to a packed agenda of TBM learning, you won't want to miss the amazing evening events including the 2016 TBM Awards sponsored by TBM Council Alliance Partner and Market Leader, KPMG on Tuesday night, then Wednesday night a private yacht tour of the San Diego Bay.


To learn more and to register to attend, check out the complete agenda for TBM Conference 2016 and secure your seat today!

This is once again a very busy and awesome time of year for us at the Council. We continue to make great progress in putting together an amazing global conference. But I know there are many of you who may be asking yourself, why should I attend?


With a little bit of tongue-in-cheek, here are my top 10 reasons:


10. San Diego is close to the border. Bring your family and head out of the country if you don't like the outcome of the election! (I'm kidding, you still have a few months to leave, but I promise we'll have a lot of fun that night with our annual awards.)
9. Speaking of awards, our annual Awards Ceremony is always a highlight of the year. It's like the Oscars for IT and finance leaders. We even have our very own auditing firm, KPMG!
8. Learn how FedEx optimizes its IT supply chain. FedEx's CIO, Rob Carter, will share his vision, and several of his team members will be sharing how they make it a reality with TBM.
7. See how AIG is instilling a Silicon Valley mindset in its technology division. TBM helps Global CTO Mike Brady make this happen.
6. Discover the future of TBM software and methodology. As the technical advisor of the TBM Council, Apptio will show where they are headed and why you should care.
5. Learn why two healthcare systems are moving to a chargeback model. In one innovative session, TBM leaders at Intermountain Healthcare and Ascension Health will describe how they've approached this transition and why. I heard them speak together earlier this year: it's a topic worth seeing, even if you're not in healthcare.
4. Three fascinating CIOs will share how they advance business value with TBM. You'll hear how they've reshaped their teams, focused on strategic priorities including adopting the cloud and accelerated innovation. Cool stuff.
3. Learn how TBM is being used to fight the war on cancer. Seriously, we have execs representing three different cancer-fighting centers talking about how they use TBM to improve value. And value means fighting cancer!
2. Cruise the San Diego Bay! We've got a lovely evening planned for Wednesday.
1. Get certified in TBM! The TBM Council is launching its TBM Certification program at this year's conference. Learn more at


Why register today? There is a $500 discount available for a limited time! Learn more and register at


I look forward to seeing you in San Diego!

In June 2015, the Federal IT COST Commission set out to establish best practices for IT spending transparency among government agencies. On this coming Thursday, July 21, the group will release their final report that outlines recommendations for applying TBM best practices and standards in the federal sector. All federal technology leaders are invited to attend the final meeting and hear the Commission’s recommendations first-hand.


The Federal IT COST Commission

The IT COST Commission was established by members of the TBM Council, to provide federal IT leaders with a set of recommendations for managing their IT spend in a way that eliminates redundancy and inefficiency while generating the most value for Americans. The Commission is a made up of federal agency CIOs, representatives from the Office of Management and Budget (OMB), the Technology Business Management (TBM) Council, and industry-leading advisory firms and solution partners including Apptio, Capgemini, Cask, Deloitte, ISG, and Tanium. The Commission met regularly over the past year to discuss and draft the recommendations for applying TBM standards within the federal government.


What to Expect from the Final Report

The final ITCC report provides insight into the TBM approach of managing IT cost and value. It will detail the prescribed best practices and details for implementing TBM within the public sector. The report includes recommendations in the following categories:


  • TBM Taxonomy and Metrics -  a standardized language for describing what IT delivers and at what cost, along with consumption and composition for meaningful analysis, benchmarking, and planning

  • Financial Accounting and Reporting - minor adjustments to the way federal agencies account for IT spending

  • Governance and Standards - policies and other steps to ensure TBM programs mature and deliver improved decision-making capabilities

  • Organizational Capabilities - roles, responsibilities, and other human considerations for improved transparency and decision making

  • Functional Capabilities - tools, cost modeling, and other requirements needed for effective and sustainable transparency


Attend the Final Meeting

Join your federal IT peers at the final Federal IT COST Commission meeting on Thursday, July 21, taking place at the General Services Administration. Attendees will have the opportunity to hear the final recommendations and participate in a Q&A with Commission members. Reserve your seat today.



Questions about the Federal ITCC report? Contact Todd Tucker at ttucker@tbmcouncil.og.

“The instant “fame” was great but what really hit home was the sudden interest in our work.  We were able to use this win as an opportunity to expand our scope to new areas and drive more engagement.” - Sheenal Patel, Client Engagement Manager at Fannie Mae,


It has been a little more than nine months since the 2015 TBM Conference and with nominations open for the 2016 awards, I decided to catch up with Sheenal Patel, Client Engagement Manager at Fannie Mae, to learn more about what winning a TBM Award meant to her and her team. The Fannie Mae team won the 2015 IT Services Transformation Award for their work in shaping technology investment and operations at Fannie Mae. Their work with TBM has allowed them to retire orphaned infrastructure, establish closer collaboration with the business, and re-configure teams and tasks.


Fannie Mae HQ.PNG


Below are some highlights from my conversation with Sheenal.


TBM Council: What did winning the IT Services Transformation Award mean to you and your team?


Sheenal: We’ve done some incredible work that has demonstrated great value across the organization. Winning this award was such an honor and receiving recognition for all of the hard work our team put into this implementation felt great.  To know that the panel of judges, well respected professionals in the industry, found our case study not only worthy of being a finalist but then ultimately winning the award felt extremely validating.


TBM Council: What has changed since winning the award?


Sheenal: After winning the award, we felt like rock stars as we walked through the halls of the conference. When we came back home, we really felt the love. News of our award traveled fast. Our Corporate Communications team posted the announcement on the internal website so we were receiving emails, calls, texts congratulating us on the win. The instant “fame” was great but what really hit home was the sudden interest in our work.  We were able to use this win as an opportunity to expand our scope to new areas and drive more engagement.


TBM Council: What would you tell someone who is unsure about submitting a nomination?


Sheenal: Just submit the nomination. The worst thing that can happen is that you don’t win this year but you never know until you give it a shot. It’s like playing the lottery…you can’t win unless you try.  Your hard work deserves the recognition!


TBM Council: After being a part of the process and ceremony last year, what qualities stood out to you about the other finalists? 


Sheenal: The biggest quality I noticed was the enthusiasm each of the teams demonstrated.  They not only felt proud of the work they accomplished but were so optimistic about the work ahead of them and their role in continuing to drive the importance of TBM.


TBM Council: What has been your biggest takeaway from being a part of the TBM community? 


Sheenal: The TBM community is strong. The TBM Awards is a great opportunity to get your work out there and be recognized.


Thanks to Sheenal and all the members of the Fannie Mae team for sharing their TBM journey with the Council. We can't wait to see what you else you accomplish moving forward!


Who will be the winners of the 2016 TBM Awards competition? You don't want to miss the awards ceremony at TBM Conference 2016. Register before October 7, 2016 to save up to $500!

June 8, 2016 marked the third annual gathering of CIOs and executives across Europe at the European TBM Summit. Visionary IT Leaders and market commentators at the Summit discussed a range of topics and shared powerful insights around their integration of Technology Business Management (TBM) and the lessons that come with it.


The Summit was one we will remember for years to come, but there were a few standout moments that we are likely never to forget.


Release of the TBM Book

Todd-Book-Signing.jpgAfter years of research, interviews, and multiple drafts, TBM Council General Manager Todd Tucker released the first ever book on TBM! Technology Business Management: The Four Value Conversations CIOs Must Have with Their Businesses was possible thanks to TBM Council Board members and many Principal Members who contributed their time and shared the impact TBM has had driving their businesses. This book is the go-to resource for technology leaders who are striving to become better partners and service providers who deliver business value through TBM.


Launch of the 2016 TBM Nominations

TBM Council President, Chris Pick, announced that nominations for the 2016 TBM Awards are now open! The TBM Awards are the highlight of our year and such a great way to honor IT and finance leaders and teams who are transforming their organizations with TBM. We are receiving daily nominations since Chris’s announcement and are thrilled with the caliber of companies and leaders being represented this year. Submit a nomination from now until July 3. We want to hear from you!



Saving More Lives

The TBM Council was very proud to support Cancer Research UK at this year's European Summit. Su Crighton, Director of Technology & Change at Cancer Research UK, shared how TBM is helping the charity to drive cost savings that support the organization’s research and ultimately, save more lives. Thanks to our generous attendees and auction donations from Etihad Aviation Group, Nationwide Building Society, and Apptio, we generated at least £6,000.00 for this amazing charity.


Invaluable Networking

One of the unique elements of our Summit is the level of networking and the openness with which our delegates share their experiences and learnings with one another – and this year was no exception. Between each session and during the breaks, attendees were engaged in powerful conversations with one another. The networking continued into the evening when attendees boarded the Silver Sturgeon river yacht and enjoyed a “Casino Royale” experience while taking in London’s historical landmarks. These moments of networking provided some of the most valuable takeaways from the Summit and we were thrilled to see the level of engagement and interaction taking place throughout the day.


Until Next Time

We can’t believe the 2016 European Summit is over. We are already counting down the days until next year. Thank you to our amazing MC, Debra Bailey, and to all our speakers, delegates and sponsors who made this amazing conference so memorable. Interested in attending the 2016 Australian TBM Summit or the 2016 TBM Conference in San Diego? Learn more at TBM Council Events!

Launched At TBM European Summit 2016, New Book Arms IT Leaders with Proven Framework to Drive Business Value


LONDON, June 8, 2016 /PRNewswire/ -- The Technology Business Management (TBM) Council, a nonprofit organization dedicated to developing and promoting best practices for managing IT like a business, today announced the launch of a new book, Technology Business Management: The Four Business Disciplines Successful CIOs Use to Optimize Value. Written for IT leaders, this new book describes a proactive approach to optimizing the business value of IT through the discipline of TBM. Informed by the success of the Council's more than 2,500 members, the book provides a practical, applied framework for driving innovation and business value from IT investments and resources.

Launched at the TBM European Summit 2016, the TBM book draws on case studies from organizations like Cisco, Cox Enterprises, eBay, Kaiser Permanente and Nationwide Building Society. The book showcases how TBM disciplines, tools and data have helped CIOs better understand and communicate IT value, optimize spending, plan in alignment with the business and transform into a services-led IT organization.


"Forget big data, social, mobile and cloud. The real change in the past decade is that technology is no longer a business enabler; it is the business. When your business is on the line and your function is front and center, you need a method and system born in technology and designed for technology leaders.  TBM is that method and system, and this book is the definitive manual for the management system of the modern technology-based enterprise," said Ralph Loura, Global CTO, Rodan + Fields.


Authored by TBM Council General Manager Todd Tucker, the book is supported by the Council's Board of Directors and serves the nonprofit's mandate for education and standardization. The board is led by CIOs and CTOs from AIG, AOL, ExxonMobil, Microsoft, SunTrust Banks, WorleyParsons and many more with the aim to establish and promote business management standards and practices that empower IT executives to collaborate with their business partners.

"For many CIOs, the value they deliver is elusive," said Chris Pick, President of the TBM Council. "Many IT leaders find themselves trapped in a vicious cycle of defending their budgets, cutting resources when times are tight, and struggling to keep pace with an insatiable business appetite for innovation. The TBM book was written to serve as a key resource to help IT leaders leverage and share facts to make better business decisions around their technology investments."


With the new TBM book, IT leaders will better understand:


  • A proven framework of TBM that defines the disciplines of creating transparency, delivering value for the money, shaping business demand, and governing for value
  • How to arm IT leaders with the facts and tradeoffs that are essential to value conversations internally and with their business partners
  • Practical guidance for optimizing run-the-business spending to better fund and govern change-the-business investments
  • How better business management helps the IT organization be a better service provider, value partner and business driver
  • Using transparency to manage all technology resources — people, assets, vendors, services and cloud


To download a copy of the book or learn more about Technology Business Management, please visit:


About the TBM Council


The Technology Business Management (TBM) Council is a nonprofit business entity focused on the development of a definitive framework for running technology organizations like a business. It is governed by an independent board of IT leaders from a diverse group of the world's most innovative companies like Cisco Systems, DuPont, ExxonMobil, First American, Goldman Sachs, Hewlett-Packard, Microsoft, Nike, WorleyParsons, Apptio, and more. The TBM Council's mission is to serve its members by delivering on key mandates of collaboration, standardization, and education. To learn more about the TBM Council,


SOURCE Technology Business Management (TBM) Council

It’s that time of year again! The 2016 TBM Awards are now open for nominations.



The TBM Awards honor pioneers in IT and finance that consistently demonstrate the business value IT delivers through the discipline of Technology Business Management (TBM). What does this mean exactly? The Selection Committee seeks to identify leaders and teams that have changed the value conversation around IT. Nominees drive organizational-wide innovation and establish roadmaps for future growth.


Reasons to Nominate

Nominating yourself, your team, or your peers gives the greater TBM community the benefit of hearing and learning from other unique experiences. Still need further convincing? Here are three reasons you should spend the next three minutes submitting a nomination:


1. Share Your Story

The TBM Council’s mission is to advance TBM through community collaboration and engagement. Members want to hear stories from their peers on where they found success and where they faced challenges. The awards create a platform for IT and finance leaders to share their journey. Finalists’ stories will be featured as case studies on


2. Honor Your Team

The TBM Awards is a great opportunity to let your team and/or management know that their work is not going unnoticed. Your organization is more efficient, effective, and strategic because of their work, so give them the recognition they deserve! All finalists will be featured on and at the TBM Awards Ceremony on November 8, 2016.


3. Advance TBM

All nominees will be sent the KPMG TBM Proficiency Assessment to complete. The assessment is based on a set weighting of predetermined criteria for proficiency in TBM. Every assessment contributes unique insight and knowledge that is used in the continued development of TBM. Results from the assessment are kept confidential, but they are a core aspect of the evaluation criteria for this year’s TBM Awards winners, and will contribute to the 2016 TBM Proficiency Assessment Report. The report provides statistics and analysis on what organizations can do to progress their TBM journey.


Nominations will be open through July 3, 2016. Visit the FAQ page to learn more about the awards process and the next steps for nominees. Nominate yourself, your team, or a peer today!


Contact with questions and follow @TBMCouncil for the latest updates.


Celebrating Success

Posted by ttucker Employee Apr 1, 2016

Yesterday I got news that Suzanne Chartol Suzanne Chartol was named on of D.C.'s Top 50 Women in Technology for 2016 by FedScoop. Suzanne serves as the federal program director for the Council, and also works with a few agencies on their TBM implementation. She was nominated for this list by one of the Federal CIOs who has been involved in our Federal IT COST Commission. The reason: she has executed the commission's charter, collaborated with our work stream leaders and CIO stakeholders, and driven recommendations for Federal CIOs to help them improve value-for-the-money and comply with FITARA.


I'm proud of the work she's done and this recognition and wanted to share it with the TBM Council community as well. If you know Suzanne, please be sure to tell her congratulations. If not, you should get to know her!

By Valerie Gilmore


Webinar: How Freddie Mac IT Used Data to Change the Dynamic with the Business

Date: Wednesday, December 2, 2015

Time: 10:00 – 11:00 am PST


Dave Wilt, Research Director, TBM Council

Kevin Brown, IT - CFO- Freddie Mac


How can IT partner with a Business that sees IT costs as inexplicable, unfair or irrelevant?

Come see how Freddie Mac brought IT and the Business to the same side of the table by demonstrating how IT costs are driven by business consumption of applications and services.

Register for the webinar to learn how 2015 TBM Awards Finalist Freddie Mac used Technology Business Management to:

  • Use and improve dirty, incomplete data from multiple sources
  • Change the conversation from defending costs to business choice and value
  • Transition from fixed allocations to consumption-based chargebacks


Don't forget to register today: TBM Council - How Freddie Mac IT Used Data to Change the Dynamic with the Business

By Valerie Gilmore


Webinar: How Fannie Mae Merges IT and Business Operations Data to Target Investment

Date: Wednesday November 18, 2015

Time: 9:00 – 10:00 PST

Speakers: Dave Wilt, Research Director, TBM Council

Gboyega Adebayo, Senior Technology Business Management Analyst - Fannie Mae




Fannie Mae, recent TBM Award Winner for IT Services
Transformation, uses Technology Business Management to
understand not only technology costs, but also business operation
costs and time efficiency, in a bid to build the next generation of
home financing infrastructure.


Register for the webinar to hear how the company is shaping
investment in technology and operations with models that allow
business users to explore the total costs and connections between
applications, business operations and business capabilities – such
as turning a pool of loans into a mortgage-backed security.


Click for more information on Fannie Mae and don’t forget to register!

By Alex-Paul Manders





By day, I help enterprises implement Technology Business Management (TBM) as a solution for managing their IT spend. By night—or rather by early morning—I train for triathlons. Over time, I’ve come to realize the similarities between the two.


The Swim

The first leg of most triathlons is the swim. No matter the length, the swim is what many people say deters them from ever attempting a triathlon. The cold water can be quite a shock to the system! In some ways, this is similar to the initial steps of an organized TBM journey. Collecting data and getting it loaded into a cost model can seem like a daunting task. And though TBM software, like Apptio’s suite of Software-as-a-Service cost-transparency applications, offers the advantages of standardization, the process rigor may take some getting used to. With training, swimming can be a positive experience, and the same is true for working with data in the TBM model. Jump into your sea of cost data or stand on the dock and watch your competitors swim away. They’ll be on their bikes soon!TBM_Info_Manders.png


The Bike
In this phase of the race, a well-engineered machine can provide competitive advantage. But, while it’s important to know what each of the 22-plus gears on a competitive bicycle can do, it’s more important to understand the process and timing for using them. The bicycle will only function to the extent the cyclist commands it. In the TBM triathlon, technology is a powerful engine that helps you cover the miles, but the TBM processes (and your legs) are what allow for successful, sustained progression toward the finish line.


The Run
You’re almost there, and now is the measure of your true grit. The only thing between you and the finish line is the commitment to crossing it. During the last stage of a triathlon, you significantly reduce your reliance on technology, aside from perhaps a watch and a pair of shoes. The focus now is at a higher level: on people cheering for you and on the deliberate process of placing one foot in front of the other. What becomes critical at this stage is to keep sight of what you set out to do, regardless of the circumstances. Recall your goals and objectives in this part of the journey. Be mindful of the accomplishments you’ve already made and those you still wish to achieve.

My father, a 59-year-old marathoner, once told me to never look down while running. Keep your head up and your vision forward. Once you reach the finish line—or with TBM, your first set of goals—use that positive energy and momentum to help extend your enterprise’s commitment to TBM and to explore new areas for improvement. Once you’ve achieved IT transformation, you can celebrate your achievement with new clarity and visibility for the business.

Interested in learning more about TBM as a strategy for IT transformation? Contact me to discuss further.

By Kimberly Morrison


Leading through change is no easy feat, but innovative IT leaders are seizing the opportunity to apply Technology Business Management to not only manage change, but reposition IT as a strategic partner and business innovator.

The result is true business transformation, as we’ve heard from many CIOs over the last two days at the TBM Conference in Chicago.

“IT is shifting from being an order taker to being an originator of new ideas to win in the marketplace,” said Mike Brown, Vice President of Global Information Services at ExxonMobil. “As we look forward, this new partnership between IT and the business is crucial to propel the next level of investments.”

A New Vision

TBM has enabled ExxonMobil to deliver a new vision and roadmap for the energy giant, with some 78,000 employees and three integrated business lines. It began with building a foundation through understanding the total cost of IT services and applications, and IT spend by investment priority, and is now evolving to optimization efforts like benchmarking and understanding business consumption by business line.

“When we looked at how other companies were using IT and the consumerization of IT, it was clear we needed to rethink how we were using it in our company,” Brown said. “How we spend money and how we were organized was based on functions, but our customers aren’t buying functions – they are buying an end-to-end service – and our ability to communicate our cost structure in meaningful ways was held back by that structure. So we were missing the opportunity to have a value dialogue.”

But change rarely comes easy. At ExxonMobile, it required tremendous efforts around engaging employees in the change, and there were, predictably, challenges along the way.

“When I first started talking TBM, there was a tremendous amount of pushback,” Brown said, adding that having a TBM leader or champion is critical to success.

Cost transparency can be a scary – even threatening – initiative, so you can’t be truly effective without addressing the culture around IT costs, said Anil Cheriyan, Executive Vice President and CIO of SunTrust Banks.

The Culture Shift

“Here’s the core of the culture shift: we’re moving away from being a service to being a provider, moving from complex to simple, moving from reactive to proactive,” said Cheriyan. “You can’t think about innovation as this little organization on the side; it has to be from the ground up.”

There were important lessons learned about how to address the culture issue, including addressing resistance, gaining executive management buy-in upfront and early, and having a close partnership and common goals with the CFO and finance department. Keeping the focus on understanding IT cost transparency versus billing IT costs is also crucial to success, Cheriyan said.

And at some point along the way, you have to re-evaluate the role of the CIO itself.

“What is the CIO?” Cheriyan asked. “Is the CIO the main change agent? I don’t think we’re there yet, but that’s the direction we’re going.”

By Ali Kramer


The TBM Conference is happening right now in Chicago, which means more than one thousand of the world’s top IT leaders are talking about the transformative power of TBM and how it’s changing the business of IT.

It’s been an inspiring two days of insights from leading CIOs like Jim DuBois of Microsoft, James LaPlaine of AOL, John Bruno of Aon Corp. and many more. If you’re not here, you are missing all the excitement. But you can check out these quick clips from the conference floor to hear key takeaways, big moments and more, right from the conference attendees.

By Kimberly Morrison


Succeeding as a modern CIO means evolving and expanding your thinking around the traditional boundaries of IT, Microsoft CIO Jim DuBois told a crowd of more than a thousand IT leaders at the TBM Conference this week.

Digitization has enabled a wave of technology consumption outside of the IT organization, requiring IT leaders to approach IT more holistically. What has typically been called ‘shadow IT,’ or information-technology systems that are purchased and/or managed outside of the IT organization, has rapidly grown to a phenomenon much larger than a shadow would suggest – and demanding a much broader culture shift within IT.

“The pace of change is faster than ever, and IT has to learn how to survive and thrive at this pace, because this is the new normal,” DuBois said, adding that the percent of enterprise technology systems that operate outside of IT is growing to somewhere between 40 and 60 percent of the total technology investment.

Seizing the Opportunity

IT organizations have largely been slow to adapt to this trend, and as a result, IT leaders are shut out of technology and business strategy decisions. But savvy IT leaders can seize the opportunity to think differently about how they want to organize, how to make investment decisions differently, and how to apply Technology Business Management to have the right conversations.

“As the spend shrinks in the formal IT organization, what are we going to do differently? How are we going to evolve? What are we going to do to survive and thrive?” DuBois said. “We can’t just think about our own organizations today. We have to think about digitization and think more broadly about everything that smells and acts like IT and play a role in all of that.”

TBM is central to this business transformation, DuBois said, because it enables transparency, which ultimately fosters better business partnerships.

“Leverage TBM,” DuBois said. “Extend the influence and the power we get from transparency to drive a bigger change to make sure our companies are investing in the right things, to help understand why shadow IT is happening and that we can leverage transparency to take out the assumptions and demystify, to have the logical, rational discussion that you can have when you have the data driving the discussion.”

Measures of Success

Thriving in this new environment also means holding IT accountable for different measures of success, like moving away from metrics that are not meaningful to those that are truly outcome-based key performance indicators, to drive the right outcomes.

“The first thing I had to do on my own team was change the metrics of success,” DuBois said. “We used to be measured by on-time and on-budget or availability of applications and infrastructure, and these metrics that have historically been a part of IT, and that’s not enough at this new pace. We have to think about the end-to-end experience as opposed to individual applications.”

That requires changing the culture of IT, which can’t be overlooked in this critical transformation.

“We can make all of these other changes, but if we don’t have a culture that supports that, it will probably fail or be much harder to drive,” DuBois said. “Some of it is about changing the metrics, some of it is about how do we think about risk differently so we can better manage it and experiment and learn and move quicker.”