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28 Posts authored by: nlockwood Employee

Director of Technology Financial Business Management at Molina Healthcare, Inc.


When I first began implementing Technology Business Management principles at Molina Healthcare in 2006, I didn’t realize I was doing TBM. I just knew we needed to get a handle on IT resources to better understand our costs, and from there it evolved and expanded.


Four years ago, we formalized our TBM discipline, and two years ago, I started attending the TBM Conference. I wish I’d known then what I know now about the conference, because I believe there’s unique value in this event that is unrivaled by other IT conferences.


I’ve learned so much to progress our TBM discipline by attending this conference, so as the event draws near (Oct. 26-29 in Chicago), I wanted to share why I think this is the only IT conference you should be attending this year. It really boils down to five key reasons:


  1. Realizing you are not alone. When you connect with peers who are experiencing the same challenges and have implemented and found success with TBM, you realize that the way your company operates is not that different from other companies, and this allows you to see different aspects of the problem and solution that you may not have originally seen. It was comforting for me to realize that TBM is a journey and not an end-game, and everyone continues to evolve and improve as you tackle new challenges.
  2. Sharing your experiences with peers – and your team. For years in TBM circles, we’ve talked about the need to evangelize IT to the business. But as TBM is becoming more widespread, there are a lot of people who come to the conference to learn more about the discipline and receive guidance on how to get started. The conference provides a forum for sharing your knowledge and expertise in best practices with peers, and also educate those who are just getting started. There’s something for everyone at every level; it’s not exclusively senior strategy leaders at the conference – there’s also a user base of practitioners who are responsible for the data and the model. This year, I’m bringing several of my teammates because I feel strongly that they can benefit from their peers the way I have at this conference.
  3. Getting the un-conference experience. Too many conferences have become these massive forums for vendors, and as such, you end up spending a lot of time and money to be sold to. I believe this conference is really geared towards the practitioners – their experiences, their successes, and their learning lessons. That makes the TBM Conference more heavily focused on solutions than selling. And that’s the real reason you attend conferences anyway – to learn and grow. I don’t know how many conferences I’ve attended that laid out a problem and gave no actual solutions. This is not one of those conferences.
  4. A-ha moments. There’s a lot to learn at this conference, but it’s those big “a-ha” moments that make it memorable. For me, hearing from Lisa Stalter from Cox Enterprises at last year’s conference was a big moment. As she was talking through her TBM model, she confirmed everything I started with Molina was in practice and working successfully elsewhere. Having that confirmation was really validating for me and what we’d done. And that was just one moment among many. You’ll have yours, too (check out this year’s keynotes here).
  5. Connecting with those who have a shared purpose. The TBM Conference provides some of the best networking opportunities out there for senior IT leaders. You’re all there for the same reason, and interestingly, that shared purpose strips away the competitiveness and empowers us to support each other – there and throughout the year. Several of the people I’ve met at the conference are people I speak with throughout the year. We’ve even developed an unofficial user group that meets periodically.


I hope to see you at the TBM Conference. Register now and I’ll see you in Chicago! You can also reach me through the TBM Council through TBM Connect.

By Nathan Lockwood


Our agenda is really starting to fill up, and we are excited to announce our newest Keynote speaker John Bruno.


Bruno serves as Executive Vice President of Enterprise Innovation and Chief Information Officer of Aon. He also serves on the Board of Directors for Global Payments and the Association for Cooperative Operations Research and Development (ACORD).


He will be one of the many Keynote speakers at TBM Conference 2015 and will call upon his years of experience in the IT field to tell his story on how he used TBM to influence corporate strategy.


Bruno will speaking on the following topic regarding his TBM journey with Aon:



Pull up a Chair: How Technology Can Influence Corporate Strategy


When your CEO asks you to pull up a chair at the next executive meeting, what will you say? You know this won’t be a bits and bytes conversation, but rather a stats and facts discussion directed at answering how technology is helping to grow the business.


Today, CIOs need to be both business and service delivery focused. The practice of TBM has helped Aon Technology move from a cost center to a strategic partner. In this session, John Bruno will step through a playbook for influencing corporate strategy and building lasting partnerships with C-suite executives. Learn how a shift to a service owner, fact-based, data driven mindset earned this CIO a seat at the table. Pull up a chair and hear how you can influence corporate strategy.


Click for a look at First American CEO Dennis Gilmore and CIO Larry Godec’s presentation on a similar topic, TBM in the Eyes of the Enterprise, from last year’s TBM Conference.


And don’t forget to register for TBM Conference 2015 so you won’t miss out on this presentation and many more like it.

By Nathan Lockwood


As the summer comes to a close, the Technology Business Management (TBM) Council is preparing for the 3rd annual TBM Conference in Chicago; and this year is going to be better than ever!


While we have the speakers and panels to back that up, we also have some evening events lined up for when you need a break from the keynotes, panels and breakout sessions – a time to let loose and get to know our peers.


We think that conferences should be fun. That’s why #TBMC15 is so much more than the only conference in the world with more than 1,000 of the field’s most forward-thinking IT leaders in attendance; it’s also a time when you can expand your circle of influence at our three partner-sponsored evening events.



Welcome Reception: “Taste of Chicago”


Monday, October 26, 7:30 – 9:30 p.m.


Kick off the conference at the American Craft Kitchen and Bar, located within the Hyatt Regency, for a chance to mingle with other conference attendees during a true Chicago-style event. The evening will include entertainment from a blues band while guests are encouraged to enjoy a “Taste of Chicago” experience, dining on a variety of dishes that represent the city’s different neighborhoods.


Dress Code: Business Casual


Sponsored By ISG



TBM Council Awards Gala: “Night at the Museum”


Tuesday, October 27, 7:00 – 10:00 p.m.


Experience an unforgettable night at the Field Museum of Natural History to honor IT and finance leaders for their ingenuity, creativity, and contribution to Technology Business Management. The TBM Council Awards recognize the profound impact that these professionals have on their organizations by empowering operational excellence, business innovation, business transformation, TBM vision, and best practices. In the museum, guests will be mesmerized by the gleaming white marble interiors, the 300 year-old fossilized limestone flooring, the sky lit vaulted ceilings, and the beautiful view overlooking Lake Michigan.


Dress Code: The suggested dress code for the TBM Council Awards Gala is Black Tie, but it is optional.


Sponsored By KPMG



Evening Social “1920s: Mobsters and Dolls”


Wednesday, October 28, 7:00 p.m. – Late


Join us for an epic prohibition-style celebration to close out this event! Dress to impress in your finest, show-stopping 1920s attire and enjoy a night of bourbon-filled cocktails, dancing and Chicago jazz in a glamorous speakeasy setting. Go back in time to the Roaring Twenties and experience the city as it once was, filled with mobsters and dolls.


Dress Code: 1920s Dress-up


Sponsored By Apptio



Don’t miss out on the best IT event of the year! Learn more about the TBM Conference and register here.

By Ali Kramer


The TBM Council announced the finalists of its third annual TBM Awards. Winners are recognized for the profound impact they’ve made on their organization by empowering operational excellence, business innovation, business transformation, TBM vision and best practices. The TBM Awards ceremony will be hosted by Ramón Baez, Senior Vice President of Customer Advocacy at Hewlett-Packard Company and attended by TBM Conference guests at the historic Field Museum on Tuesday, October 27.


Finalists were chosen as a result of nominations submitted by their colleagues and business partners. After an extensive evaluation process, the following finalists were chosen based on their contribution to advancing the TBM methodology:


  • AOL
  • Clorox Company
  • Cox Enterprises
  • eBay
  • Fannie Mae
  • Freddie Mac
  • Kaiser Permanente
  • LyondellBasell
  • Nomura Securities International
  • Shell
  • Swedish Match



Winners will be chosen by a selection committee comprised of industry leading technology executives, academics, and IT thought leaders. This year's TBM Awards selection committee includes:


  • Ramón Baez, Senior Vice President of Customer Advocacy at Hewlett-Packard Company
  • Carl Stumpf, Managing Director at CME Group
  • James LaPlaine, CIO and Senior Vice President of Technology Operations at AOL
  • Judy Fitzgerald, CFO at State of Washington Consolidated Tech Services
  • Martha Heller, President of Heller Search Associates
  • George Westerman, Research Scientist at MIT Initiative on the Digital Economy
  • Alex Mueller-Herbst, Partner at Information Services Group
  • Himanshu Agarwal, Associate Partner at McKinsey & Company
  • Todd Tucker, General Manager of the TBM Council



“The organizations represented in this year’s TBM Awards process are among the most transformational in the industry and should be credited with the advancement of the entire TBM discipline,” said Chris Pick, President of the TBM Council and Chief Marketing Officer at Apptio. “I am honored to have the opportunity to recognize their hard work as an example of what can be achieved when IT leaders harness the power of Technology Business Management and their peer community.”


The TBM Conference is the only event for IT leaders focused on managing the business of IT.  The conference was designed to bring together Global 2000 CIOs, CTOs and CFOs to learn from their executive peers who have successfully transformed the IT organization.


This year's conference will feature keynote speakers, industry leaders, visionaries, and innovators from companies like Microsoft, ExxonMobil, DuPont, SunTrust, and Cox Automotive among many others.


For more information about the 2015 TBM Conference, please visit:

By Nathan Lockwood


The changing color of the leaves is a signal of many things to come – cooler temperatures, shorter days and winter creeping ever closer – but for the Technology Business Management (TBM) Council, it means that the TBM Conference is just around the corner.


The TBM Conference brings the greatest minds in technology to Chicago to explore best practices that produce greater value, align IT with business goals, and deliver TBM breakthroughs. Today, we’re excited to announce a list of newly confirmed speakers who will be sharing their experiences with us in Chicago on Oct. 27-29.


James LaPlaine, CIO & SVP TechOps, AOL

As Chief Information Officer, James manages the solution, development, and operations organization that is responsible for the company’s overall IT infrastructure. He oversees AOL's global data centers, public and private cloud services, employee productivity services, networks, systems, storage, application engineers, and NOC supporting all of AOL's consumer facing applications and advertising services. AOL’s media platform (AMP), content hub, data warehouse/analytics, and Relegence services (semantic and content trends analysis) are developed under James’ leadership.


Theresa Lanowitz, Founder, Voke Inc.

Founder of voke, inc., Theresa is recognized worldwide as a strategic thinker and market influencer in application lifecycle, virtualization and convergence markets. With over 20 years of experience, Theresa has been associated with some of the most important breakthrough technology and products of their time. From 1999 through 2006, Theresa was a research analyst with Gartner. During her tenure with Gartner, Theresa pioneered the application quality ecosystem, championed the application security space, and consistently identified new and emerging companies to watch.


Michael Brady, CTO, AIG

Mike is AIG’s Chief Technology Officer and oversees the CTO organization, which includes Enterprise Architecture, Application Development Methodologies and Infrastructure. In this role, Mike is responsible for AIG’s technology strategy, as well as the development and execution of AIG’s technical infrastructure vision. He is also accountable for identifying leading edge technologies that will result in tangible benefits to all of AIG’s stakeholders.


Karl Armani, Head of Infrastructure and Operations, Medallia Inc.

Karl is the Leader of infrastructure and Operations at Medallia. Prior to that he led infrastructure architecture, engineering, and operations for large eCommerce and corporate environments at Expedia. Karl was also VP of Technology for Moody's Investors Service in New York. He also led the technology engineering and operations functions for for 5 years of explosive growth, from the startup phase to becoming a leading online travel company.


As new speakers are confirmed they will be added to the TBMC15 agenda so register today and join us to network with innovative technology and business leaders in the Windy City! We look forward to welcoming you there!

Today’s Federal IT leaders are facing many of the same challenges as their private sector counterparts – heightened expectations, the need to optimize spending and a lack of transparency into their costs and investments.


Since the launch of the IT COST Commission this past April, we’ve done a lot of work to understand the unique challenges and constraints facing the Federal CIO. And although there are many parallels with the private sector, we’ve also learned about the complexities of the public sector. It’s with these learnings in mind that we set out to plan this year’s TBM Conference to have collaborative opportunities available which are tailored to a Federal audience. We invite you to join us in Chicago to learn and engage in discussions focused on the application of Technology Business Management in the public sector.


TBM in the Federal Sector

Each year, the Federal government spends more than $79 billion on technology. Much of this spend is distributed across multiple agencies and component agencies with little insight into the efficiency of each dollar spent. During this keynote discussion, you’ll hear from a panel of Federal CIOs participating in the IT COST Commission share their perspective on how “managing IT like a business” can become a reality in the Federal government. This keynote panel will be moderated by Deloitte and include:

  • Frank Baitman, CIO Department of Health and Human Services
  • Richard McKinney, CIO of Department of Transportation
  • Lisa Schlosser, Deputy Administrator of the Office of Management and Budget


IT COST Commission Meeting at the TBM Conference

We invite you to attend the October meeting of the ITCC, which will bring our Federal CIOs and partners together to review and comment on the latest progress in the creation of a federalized model for gaining transparency into agency IT spending. The Commission is proposing to organize around four different work streams which together will provide a common standard for classifying and reporting costs to enable a consistent method to define, analyze, report, and decision all aspects of IT cost.


Engage on pressing issues and Network with Your Peers

Collaborate with others on TBM Taxonomy and FITARA, including how FITARA affects IT spending and how you can leverage the Apptio Unified TBM Model (ATUM) standard to provide the highest level cost transparency for federal reporting requirements.

Network with private sector peers and thought leaders such as Mike Brown, CIO at ExxonMobil, Jim DuBois, CIO at Microsoft, and the entire TBM Council Board of Directors during breakout sessions and scheduled networking events.

TBM Conference brings the greatest minds in technology to Chicago to explore best practices that produce greater value, align IT with organization goals, and deliver Technology Business Management breakthroughs. Register today!


For more information on the TBM Council and IT COST Commission join TBM Connect!

By Michelle Speirs

Momentum is building for the 3rd annual TBM Conference taking place in Chicago, October 26-29.

Register to experience an inspiring examination of what’s possible with Technology Business Management (TBM) and tap into the collective IT knowledge, wisdom and best practices of 1,000 IT leaders just like you. Join CIOs and other visionary IT leaders like these speakers:

  • Aaron Levie, CEO, Cofounder, & Chairman, Box
  • Tamara Alaiys, Principal, Ernst & Young
  • Anil Cheriyan, CIO, SunTrust Bank
  • Marc Raman, CIO, Merck & Co.
  • Ed Smith, CTO, Cox Automotive

We’re making regular updates to the agenda – check it out for more speakers and sessions. Plus, there’s time for fun and connecting with other IT leaders. Check out these engaging events to enhance your conference experience:

Welcome Reception: “Taste of Chicago”

Monday, October 26, 7:30 – 9:30 p.m.
Kick off the conference at the American Craft Kitchen and Bar, located within the Hyatt Regency, for a chance to mingle with other conference attendees during a true Chicago-style event. Sponsored by

TBM Council Awards Gala: “Night at the Museum”

Tuesday, October 27, 7:00 – 10:00 p.m.
Experience an unforgettable night at the Field Museum of Natural History to honor IT and finance leaders for their ingenuity, creativity, and contribution to TBM. Sponsored by
Planviewand Cherwell Software.

Evening Social “1920s: Mobsters and Dolls”

Wednesday, October 28, 7:00 p.m. – Late
Go back in time to the Roaring Twenties and experience the city as it once was, filled with mobsters and dolls. Dress to impress in your finest, show-stopping 1920s attire and enjoy a night of bourbon-filled cocktails, dancing, and Chicago jazz in a glamorous speakeasy setting. Sponsored by Apptio.

Click here to register now!

By Maria Galindo

Each year, the State of Washington spends nearly $1 billion on IT spanning staff, infrastructure, applications, maintenance, and operations. Yet, prior to 2012, there was little visibility into the IT spend or the value it provided to the state.

A Lack of Transparency Eroding Confidence

Pressure was mounting. Adding to a longstanding concern by technology, legislative, and policy executives that the state lacked sufficient and credible data on technology investments, the Governor and Legislature increasingly demanded more detailed information on IT spend and performance to facilitate better decision-making.

At the same time, public confidence and trust in governmental efficiency and effectiveness was eroding. High-profile IT projects had gone off the rails, raising citizen awareness of IT spend. Cost analysis and benchmarking studies were mandated; results yielded little insight. Something had to give.

With a new Office of the Chief Information Officer, and a new CIO leading the agency, the state embarked on a journey to transparency that earned them a TBM Champion Award from the TBM Council.

Learn more about their success story, and full details on how they achieved these impressive results here.

Aggressive and Persistent Transparency

“We were so aggressive and persistent in really understanding the transparency of IT costs that it became law,” said Michael DeAngelo, Deputy CIO of the State of Washington.

Legislation was enacted mandating the use of Technology Business Management, which ultimately impacted 44 agencies in the state. Each agency began leveraging Apptio’s Cost Transparency and cost modeling capabilities. Not only did the agency achieve the transparency it was so desperately seeking, it also extended that transparency to the public by educating and informing citizens about its program.

An Ongoing Journey

In addition to ongoing efforts to inform participating state agencies, the Legislature and general public, the state plans to:

  • Review and refine taxonomy to improve data quality
  • Continue to discover, cleanse, and utilize data
  • Create a policy that will identify required minimum data reporting
  • Socialize outcomes with legislators and stakeholders

Congratulations to the State of Washington for using TBM to transform their organization in such an impressive and effective manner. You can check out all the details of their success story here.

By Maria Galindo

The TV business has been a tough game in recent years. Intense competition and evolving customer viewing habits have placed new demands on cable and satellite providers, requiring them to be both adaptive and nimble. El Segundo, Calif.-based satellite service provider DIRECTV knew it wasn’t going to remain competitive by maintaining status-quo within the IT department. Simply cutting costs and showing incremental improvement was no longer enough.

The changing market required a deeper cultural change, and DIRECTV was up to the challenge. Their approach was not only a win for the business and DIRECTV's 38 million subscribers, it also secured them a “Digital Innovator Award” from the TBM Council this fall.

Getting a Clear Picture of IT Spend

To begin, CIO Mike Benson went straight to the root of the issue. He quickly set about learning how and where the company was investing in technology and what value was being derived from those investments. Using data from Apptio’s TBM suite of applications, DIRECTV's IT department was able to get a clear picture of the IT spend, slice and dice that information into meaningful segments, and have informed conversations with business leaders about budget allocation.

“TBM helps us analyze our opportunities quickly, so we can make the best and most informed decisions on which activities we should pursue to delight our customers,” said Chris Beaudin, Senior Director of IT Services for DIRECTV. “Without the trust that we’ve been able to garner using the TBM framework, innovation would still exist, but I don’t know if we would be doing the right things at the right time.”

TBM Drives Financial Transparency

You can get the full scoop in a new case study that details DIRECTV’s journey to financial transparency. This new case study explores how cost transparency powered an innovation engine that transformed and grew the business at DIRECTV. But the real gem in their story is how information inspired an enterprise-wide culture shift.

Benson understood that a critically important component of success is failure. So when he was tasked with spurring innovation, he challenged the business to embrace failure by removing the stigma of failure. By encouraging the “fail fast” spirit and celebrating the lessons learned from failure the team was able to ensure success.

Strategies like hosting a “Shark Tank”-inspired competition to building an NFL Sunday Ticket app that has helped deliver DIRECTV’s competitive edge, the company has landed some big wins. Benson says the business continues to identify opportunities for innovation so DIRECTV can continue to deliver for its customers.

By Maria Galindo

CME Group is the world’s leading and most diverse derivatives marketplace, handling three billion contracts worth approximately $1 quadrillion annually. The company provides a marketplace for buyers and sellers, bringing together individuals, companies, and institutions that want to manage risk or that want to profit by accepting risk.

Yet the company struggled to get a handle on one of its own key operational risks – peaks in customer demand that were unexpected and instantaneous. To address these demand peaks effectively, CME Group had committed to having at least two times the capacity of every peak available. This was inefficient and expensive.

Understanding Peak Demand and Costs

The company began to examine the situation by shifting the conversation from just managing the peaks to understanding the customer transaction profiles that fueled the underlying demand. They figured out that if they could find a way to optimize the inefficient customer profiles, they could significantly reduce the need to purchase gear for the next peak.

There was however one key hurdle in this this initiative. CME Group was stifled by a lack of transparency around customer behavior as it was relying on ineffective spreadsheets to measure cost -- a key data point for understanding demand. 

The Road to Technology Business Management

Spreadsheets, static reports, and rigid business intelligence tools weren’t helping CME Group marry disparate data to derive meaning from it. After all, you can ask the right questions and even know how to attack a problem, but without the right tools, even a smart company can be fighting a losing game.

CME Group adopted Technology Business Management (TBM) to reimplement cost modeling. TBM helped CME determine the net impact of the organization's actions on profitability. It also helped them leverage relevant costing data and insights to influence internal and external customer behavior and executive decision-making.

With data-driven insights into customer behavior, CME Group did more than bring operational stability to peak events, it transformed the business – from customer satisfaction to market efficiency, all the way to executive decision-making.

TBM Council Recognition

CME Group were awarded the prestigious IT Financial Pioneer Award winner at this year’s Technology Business Management Conference. This award recognizes CFOs of IT or IT Controllers that help shape and transform the business -- through cost transparency that drives fact-based decisions, through shifting spending from run-the-business to innovation, and through shaping business demand.

You can read the full CME story here. For CME Group, gaining a better understanding of customer behavior driving demand so that behavior could be better managed and minimize peaks wasn’t possible prior to applying TBM.

Next steps? The IT Finance group is partnering with CME architects to implement a spatial computing language, with metrics enabled by TBM, to change the way that complex, real-time, high volume computations are distributed across a global infrastructure.

By Ali Kramer

The TBM Council has expanded its board of directors and appointed a new general manager, marking a point of significant momentum for the Council, which was founded three years ago to establish and promote Technology Business Management standards and practices.

The Council today announced that Todd Tucker joins as General Manager, and four industry leaders join as board members: Michael Brown, VP of global information services at ExxonMobil; Jim DuBois, CIO of Microsoft; Michael Neff, CIO of RWE; and Brian Adams, CIO of WorleyParsons to its board.

These board members significantly expand the Council’s reach into new verticals and new geographies, while also adding fresh perspectives to advance the TBM discipline as it becomes the standard operating model for IT.

"These giants in their field represent the future of the TBM Council. Now with a membership of over 1,600 visionary technology professionals, the TBM Council has already made a significant impact on the way IT investments are strategically made and communicated within enterprise organizations," said Chris Pick, President of the TBM Council.

Todd Tucker brings a deep understanding of TBM to the Council, having previously served as the Director of Research for the organization. During that time, he organized and led all of the Council's Workgroups, was responsible for writing the TBM Book, and developed the TBM Framework. As General Manager, Tucker will now be responsible for fulfilling the Council's mandates of education, standardization, and collaboration while growing its current member base.

Today's new TBM Council board members will be joining their peers from organizations like Goldman Sachs, Cisco Systems, Apptio, DIRECTV, Time Warner, and many more as they collectively advance business management practices for technology leaders.

Michael Brown, VP Global Information Services at ExxonMobil

Appointed to VP of Global Information Services in July 2011, Brown is responsible for ExxonMobil Information Technology. Brown initially joined ExxonMobil in 1980 as a process engineer and has held a variety of executive positions prior to his current role in IT. As a result, Brown brings an innovative perspective to the TBM Council, specifically around how IT leaders can more productively partner with their counterparts in the business.

Jim DuBois, Corporate VP & CIO of Microsoft Corporation

Appointed to CIO in January 2014, DuBois is responsible for Microsoft's global security, infrastructure, IT messaging, and business applications. In this position, DuBois has acquired a keen level of understanding of how IT works within a broader technology organization. Additionally, his expertise in the public cloud market will serve as an asset to the TBM Council as IT leaders are increasingly called to demonstrate the value of cloud technology.

"I have dedicated my career to ensuring that one of the world's leading software, services and devices organizations is optimizing its own technology investments. This is no easy task. As a result, I know just how important the mission of the TBM Council is to my counterparts," said DuBois. "The TBM Council's approach to measuring and communicating the value of IT investments to the business is the key to the success of CIOs today."

Michael Neff, Managing Director of IT GmbH at RWE & CIO of RWE

Appointed to CIO in July 2010, Neff is responsible for IT at RWE. With a background in information systems, project management, and business process engineering, Neff has a true technical understanding of how to maximize IT's investment in technology while rendering business results. As the TBM Council's first board member in Europe, Neff will be working directly with the existing network Council members throughout the United Kingdom and Germany.

Brian Adams, CIO and Director of Procurement at WorleyParsons

Appointed to CIO in 2011 and Director of Corporate Procurement in 2014, Adams is responsible for all IT services and corporate procurement across WorleyParsons. Adams has spent the past four years transforming the IT function within the company, aligning it closely to the TBM philosophy. Before being appointed to his current position, Adams served as the CFO of WorleyParsons for Australia/New Zealand. As a board member, Adams will bring his unique business perspective to the Council in addition to assisting his peers understand the TBM discipline as it expands throughout its newest markets in Australia and New Zealand.

TBM Council membership is open to any qualified IT, finance or business leader and TBM practitioners who meet the applicable membership standards. For more information or to join the TBM Council, please visit

By Sarah Vreugdenhil

The Technology Business Management (TBM) Council is honored to announce the establishment of the Commission on IT Cost Opportunity, Strategy, and Transparency (IT COST). This Commission will define a set of recommendations and best practices for federal departments and agencies to transparently measure and communicate their IT costs to better-equip CIOs to govern their IT spending and support agency missions with limited resources.

The federal government spends more than $78 billion each year on technology. Today, each agency uses its own standards to measure, benchmark, and communicate the value of its technology investments to its respective stakeholders. This lack of standardization creates numerous challenges including complexities in budgeting, an inability to benchmark costs against other agencies or the private sector, and difficulties in identifying duplicated resources or underutilized assets.

Leveraging Private-Sector Best Practices

The IT COST Commission was designed by the TBM Council, a global nonprofit organization comprised of more than 1,600 IT professionals, and federal agency CIOs, to leverage private-sector best practices by connecting commercial CIOs with federal counterparts.

The Commission is comprised of three core groups of technology leaders working together towards the common goal of IT cost transparency. Participating commissioners include:

  • Federal CIOs: Frank Baitman, CIO of the Department of Health and Human Services; Richard McKinney, CIO of the Department of Transportation; Sylvia Burns, CIO of the Department of Interior; Steve Cooper, CIO of the Department of Commerce; and Joyce Hunter, Acting CIO of the Department of Agriculture.
  • TBM Council Board of Directors: Larry Godec, CIO at First American; Rebecca Jacoby, CIO at Cisco; Tom Murphy, CIO at the University of Pennsylvania; Ralph Loura, CIO at the Enterprise Group at Hewlett Packard; Phuong Tram, CIO at DuPont; Mike Benson, CIO at DIRECTV; Don Duet, Co-Head of Technology at Goldman Sachs; and George Westerman, Research Scientist at MIT.
  • Private Sector Partners: Sunny Gupta, CEO at Apptio; Doug Lane, CEO at Capgemini Government Solutions; Todd Lavieri, President of Americas at Information Services Group; and Ralph Kahn, Vice President of Federal at Tanium.

"The TBM Council was founded to provide IT leaders with the standards, education, and collaboration they needed to run IT more like a business,” said Todd Tucker, General Manager of the TBM Council. “It is this mission that continues to drive us today and motivated our decision to establish the IT COST Commission. The Board of Directors and I are united in the belief that it's our duty to support our counterparts in the Federal government. We're privileged to do this work and excited to get started."

A Lasting Impact on the Public Sector

The first meeting of the IT COST Commission will take place in Washington, DC in June 2015. The result of this initiative will be a report planned for distribution in early 2016 outlining a series of recommendations for federal CIOs, which will further efforts to:

  • Aid in the implementation of the new Federal IT Acquisition Reform Act (FITARA) which gives Federal CIOs centralized control over the government's IT spending.
  • Reduce waste and increase efficiency of federal sector IT spend.
  • Empower federal CIOs to demonstrate the cost, quality, and value of their IT spend.

"On the heels of the recently distributed draft recommendations for FITARA implementation, my Federal CIO counterparts and I are eager to support the work being done by the TBM Council," said Richard McKinney, CIO of the Department of Transportation. "We believe that the IT COST Commission can give the taxpayers a better return on their investment while simultaneously providing Congress and the Administration with better insight into the value provided by technology."

"We realize that commercial and Federal CIOs approach technology cost accounting and management very differently," said Doug Lane, CEO of Capgemini Government Solutions. "However, there are key private sector learnings that can be applied to the federal space that we believe will have a substantive, lasting impact on the way public sector CIOs manage and communicate the value of their technology investments."

The IT COST Commission work is privately funded by the TBM Council and participating partner organizations. For more information or to join the IT COST Commission, please visit:

By Vinita Ananth

We frequently hear from Technology Business Management leaders and enthusiasts how beneficial it is to connect with other IT leaders: share success stories, discuss challenges, and figure out new ways to make TBM work even better for their organizations.

So we thought, how much more valuable would these discussions be if they were ongoing? And that thought led to something big for people leading, engaging in, or interested in TBM – establishing a “digital industry network” for IT professionals to discuss and collaborate on TBM topics like transparency, planning, strategy, and cost management.

With that in mind, we’re excited that the TBM Council has announced the launch TBM Connect, a community for leading IT, finance, and business executives who want to collaborate on standards for measuring, improving, and communicating the value of IT.

As technical advisor to the Council, Apptio was selected to pilot its all-new user community within TBM Connect because of our organization's deep domain expertise. This will be a forum for product discussions led by Apptio customers, partners, and employees. Additional TBM Council partner communities will be introduced over time in an effort to expand the global reach of TBM Connect.

TBM Connect will showcase the foundational techniques, proven best practices, and core processes that define and support the TBM discipline, including:

  • Standards development: Join IT leaders from Global 2000 organizations in a discussion on TBM best practices in measuring the cost, quality, and value of technology investments.
  • Role-specific discussions: Focused content surrounding industry verticals and functions help to develop thought leadership, competency models, research, and customized TBM taxonomies in advancement of the IT profession.
  • Apptio product support and discussions: Read the latest product release notes, TBM success best practices, and connect with Apptio support professionals on Apptio's TBM applications.

Learn more about becoming a TBM Council member and accessing TBM Connect General membership has no cost, but is restricted to qualified industry professionals.

We look forward to connecting with you!